What is Tidio?
Tidio is a live chat and chatbot platform that helps you communicate with visitors on your website. It offers real-time messaging, automated responses, and AI-powered chatbots to improve customer support and engagement.
Why use Tidio?
Instant communication: Chat with website visitors in real time.
AI-powered chatbots: Automate responses and provide quick assistance.
Customization: Design chatbots to fit your needs.
Integration: Works with WordPress, Shopify, and other platforms.
How to set up Tidio
Step 1: Sign up for an account
Go to Tidio’s website.
Click Sign up for free.
Enter your email and create a password.
Follow the setup steps to add your website.
Step 2: Install Tidio on your website
Tidio provides different installation methods depending on your platform:
WordPress: Install the Tidio Live Chat plugin.
Shopify: Add Tidio from the Shopify App Store.
Custom Website: Copy and paste the Tidio script into your website’s HTML.
Step 3: Customize your chat widget
Open the Tidio dashboard.
Go to Appearance settings.
Choose colors, chat button style, and welcome messages.
Save your changes.
How to use Tidio chatbots
Step 1: Create a chatbot
In the Tidio dashboard, go to Chatbots.
Click Create chatbot.
Choose a template or build one from scratch.
Set triggers (e.g., when a visitor asks a question).
Add automated responses.
Save and activate your chatbot.
Step 2: Manage chatbot conversations
Go to Inbox to see messages.
Reply to visitors manually or let the chatbot handle responses.
Use AI suggestions to improve interactions.
Advanced features
AI Chatbot: Train Tidio’s AI to answer FAQs.
Email & Messenger Integration: Connect with emails and social media.
Visitor Tracking: See who is browsing your website in real time.
Tidio is a great tool for improving customer support on your AI knowledge website. With live chat and AI-powered chatbots, you can provide instant help and keep visitors engaged. Try it out and enhance your website’s communication today!
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